Refund policy
Last updated: September 2, 2026
We want customers to understand exactly what they are purchasing. Please review product descriptions, photographs, condition information and compatibility details before placing an order.
Return Window
For eligible products, you may request a return within 14 calendar days after the order is delivered.
Contact us through our Contact page before returning anything. Returns sent without prior authorization may not be accepted.
Return Eligibility
To qualify for a discretionary return, an eligible product must be:
- Unused and unopened
- In the same condition in which it was received
- In its original packaging, with all included components
- Accompanied by the order number or other proof of purchase
We may decline a return if the product shows signs of use, damage, alteration, missing components or improper packaging after delivery.
Final-Sale Products
The following products are final sale and cannot be returned or exchanged because of a change of mind:
- Individual trading-card singles
- Sealed collectible products after their packaging has been opened
- Customized or personalized products
- Gift cards
This final-sale restriction does not apply when a product arrives damaged, defective, materially different from its description or different from what was ordered.
Damaged, Defective or Incorrect Products
Inspect your order promptly after delivery. Contact us within five calendar days if an item arrives damaged, defective or incorrect.
Please include your order number, a description of the problem, clear photographs of the product, and photographs of the shipping packaging when damage occurred in transit.
After reviewing the claim, we may offer a replacement, refund or other appropriate resolution. Raging Canucks will cover reasonable return-shipping costs for confirmed damaged, defective or incorrectly supplied products.
Change-of-Mind Returns
Customers are responsible for return-shipping costs on approved change-of-mind returns. We recommend using a tracked shipping service because the customer remains responsible for the return until it is delivered to us.
Original shipping charges are not refundable on change-of-mind returns.
Refunds
We will inspect an authorized return after receiving it. If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund. If more than 10 business days have passed since we approved a refund, please contact us.
Exchanges
We do not guarantee direct exchanges or inventory availability. The simplest option is normally to return an eligible product and place a new order for the preferred item after the return has been approved.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We can cancel an order only if fulfilment has not started.
Once an order has been processed or transferred to the shipping carrier, it cannot be cancelled and the applicable return rules will apply.
Applicable Consumer Rights
Nothing in this policy limits any rights or remedies available under applicable Canadian or provincial consumer-protection law.
Starting a Return
To request a return, report a damaged product or ask a refund question, please use our Contact page. Include your order number and sufficient information for us to review the request.